List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Notify families of those effected by the incident | 1.1 | Ascertain details and circumstances and state of employees affected by the incident |
| 1.2 | Accurately and promptly relay relevant information to families of affected employees |
| 1.3 | Supply appropriate and timely situational reports when necessary |
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2 | Set up logistical support required for carrying out welfare support activities | 2.1 | Determine the logistical requirements to effectively carry out welfare support activities |
| 2.2 | Acquire and set up logistical requirements in accordance with procedures |
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3 | Coordinate and ensure that welfare support activities are conducted appropriately | 3.1 | Ensure that personnel conduct welfare support activities in accordance with procedures, reflect a sensitivity to the needs of those affected by the incident, and promote a positive image of the company |
| 3.2 | Coordinate proper documentation of results of welfare support activities |
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4 | Respond to issues arising from welfare support activities | 4.1 | Determine issues arising from welfare support activities |
| 4.2 | Address issues when within the area of responsibility |
| 4.3 | Relay issues outside the area of responsibility to the appropriate personnel for action |
| 4.4 | Follow through issues until final resolution has been reached |
| 4.5 | Maintain communication with appropriate personnel or persons regarding the progress and/or resolution of issues |
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5 | Contribute to the evaluation of the company welfare support activities | 5.1 | Conduct consultations to assess the effectiveness of welfare support activities |
| 5.2 | Provide input/feedback to the appropriate personnel for evaluation of company welfare support activities |
Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:
assess logistical requirements for welfare support activities
communicate effectively and professionally with employees and their families affected by the incident
coordinate welfare activities
maintain records and documentation
identify issues and take action.
Evidence must be provided that demonstrates knowledge of:
regulatory framework and specific compliance requirements that apply to the organisation
organisational procedures, including those covering:
welfare program
communication systems
emergency response plans
release of information to external bodies
types of incidents that can arise in the work environment and related risks, responses and equipment
the role of stakeholders and specialists
legal responsibilities to those affected by incidents
rights and responsibilities of those affected by an incident
incident resources and how to access them
insurance policies and considerations
economic impact and considerations.
Competency must be achieved before performing this work unsupervised. Therefore this unit will typically be assessed off the job. Where assessment is undertaken on the job, appropriate supervision and safety precautions must be provided.
The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.
The collection of performance evidence:
should provide evidence of the ability to perform over the range of situations which might be expected to be encountered, including typical disruptions to normal, smooth work conditions
must include a simulation of carrying out welfare support activities for an incident, the use of appropriate tools, equipment and safety gear requiring demonstration of preparation, operation, completion and responding to problems
may use industry-based simulation particularly where safety, lack of opportunity or significant cost is an issue.
Off-the-job assessment must sufficiently reflect realistic operational workplace conditions that cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.
Assessment in a simulated environment should use evidence collected from one or more of:
walk-throughs
demonstration of skills
industry based case studies/scenarios
‘what ifs’.
Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
Foundation skills are integral to competent performance of the unit and should not be assessed separately.
Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.
In addition, the assessor or anyone acting in subject matter expert role in assessment must demonstrate both technical competency and currency. If the assessor cannot demonstrate technical competency and currency they must assess with a subject matter expert who does meet these requirements.
Technical competence can be demonstrated through one or more of:
relevant VET or other qualification/Statement of Attainment
appropriate workplace experience undertaking the type of work being assessed under routine and non-routine conditions
appropriate workplace experience supervising/evaluating the type of work being assessed under routine and non-routine conditions
Currency can be demonstrated through one or more of:
being currently employed undertaking the type of work being assessed
being employed by the organisation undertaking the type of work being assessed and having maintained currency in accordance with that organisation’s policies and procedures
having consulted/had contact with an organisation undertaking the type of work being assessed within the last twelve months, the consultation/contact being related to assessment
conducting on-the-job training/assessments of the type of work being assessed
being an active member of a relevant professional body and participating in activities relevant to the assessment of this type of work